Channel lineup/missing channels
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- Check Parental Controls if only adult titles are missing.
- Check your channel lineup to confirm the channels are included with your subscription.
- on your cable box by pressing up, right, down, left on your remote, then choose and try again.
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Tuning to incorrect channels
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- Turn off HD Auto Tune in Guide Settings .
Note: When off, you will need to filter your Guide or tune directly to HD channels.
- If the issue continues, reset (power cycle) your cable box by unplugging the power cord, waiting 15 seconds, and then plugging the power cord back into the outlet. Wait 30 more seconds, then turn it back on.
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Channels logos mismatch/do not display
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Guide time incorrect
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Guide filters
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- Change the channel filters on your guide.
- If the problem persists, reset (power cycle) your cable box by unplugging the power cord, waiting 15 seconds, and then plugging the power cord back into the outlet. Wait 30 more seconds, then turn it back on.
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No Guide data
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Setting not working correctly
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- If a particular setting is not working, turn that setting off and select Save. Then turn the setting back on, and select Save.
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On Demand Error 3006
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If you see Error 3006 while trying to watch On Demand content, it means the content has recently expired and is no longer available.
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Instant Upgrade Unavailable
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If you get a message telling you that Instant Upgrade is unavailable, you can still upgrade your channels by calling us at .
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