Digital cable box Charter

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Refresh Spectrum Receiver (Cable Box)

You can troubleshoot Spectrum Receiver issues by sending a refresh signal to your Spectrum Receivers.

A refresh signal may resolve issues with the following:

• Missing channels
• Interactive program guide
• No picture
• Poor picture quality

Refresh Your Spectrum Receiver

1. Sign into Spectrum.net.
2. Hover over My Account and select TV or, on a mobile device, tap My Account and then tap TV.
3. Select Refresh in the Equipment section.

This process can take up to 15 minutes to complete.

Refresh signals are limited to one every 15 minutes up to a maximum of three updates within a 24-hour period. Sending a refresh signal does not interfere with scheduled or previously recorded programs on DVRs.

Using Interactive Voice Response (IVR)

Our automated attendant can refresh your Spectrum Receiver over the phone.

1. Dial .
2. When asked to briefly describe the reason for your call, say "Refresh my box."
3. All Spectrum Receivers in your home will be refreshed. This process can take up to 15 minutes to complete.

Refresh signals are limited to one every 15 minutes, up to a maximum of three refreshes within a 24-hour period. Sending a refresh signal does not interfere with scheduled or previously recorded programs on DVRs.