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Cisco announces the end-of-sale and end-of-life dates for the Cisco Explorer 4642HD Digital Set-Top Box Legacy Products. The last day to order the affected product(s) is November 3, 2012. Customers with active service contracts or active warranties will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active service contracts or active product warranties, support will be available for the shown dates as stated in the applicable service contracts or product warranty terms and conditions, even if this date exceeds the Last Date of Support shown in Table 1.

Table 1. End-of-Life Milestones and Dates for the Cisco Explorer 4642HD Digital Set-Top Box Legacy Products

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

Last Ship Date:
HW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

End of Routine Failure Analysis Date:
HW

The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect.

End of New Service Attachment Date:
HW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

End of Service Contract Renewal Date:
HW

The last date to extend or renew a service contract for the product.

Last Date of Support:
HW

The last expected date to receive service and support for the product as entitled by applicable service contracts or warranty terms and conditions **. After this date, all support services for the product are unavailable, and the product becomes obsolete. Warranty duration is based on product ship dates; refer to warranty terms and conditions for details.

HW = Hardware OS SW = Operating System Software App. SW = Application Software

Table 2. Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

4028362

Explorer 4642HD, Dgtl-Only, DOCSIS, ENET, MoCA (Mult=5)

See the Product Migration Options section below for detailed information on replacing this product.

Product Migration Options

There are several migration options for the Cisco DBDS legacy products. Please contact your Sales Account Manager to coordinate an evaluation of the best migration path for your system.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at Customers may be able to continue to purchase the Cisco Explorer 4642HD Digital Set-Top Box Legacy Products through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: