TWC digital cable box

Note:The most common problems with reception have to do with connection issues.

• Are all connections secure and hand tight?
• Are you using the proper connectors and color coding?
• Are you using a Set-Top Box? If so, is the cable coming from the wall connected to the "IN" jack on the cable box.
• If you’re not using a cable box, is the cable coming from the wall connected to the "IN" jack on either your auxiliary devices (VCR, DVD player) or your TV?

2. Check the TV

• Is the proper input selected (i.e., channel 3, Input 1, Input 2, HDMI, etc.)?

3. Check the Set-Top Box

• Is the power on?
• Is the proper input selected?

4. Check your VCR, DVD and/or game consoles

• Are any of these devices connected to your TV? If so, make sure power to those devices is off.

5. Check the cable splitter

• Are you using a cable splitter? If so, check to make sure it is the correct type.
  
• To ensure the best performance with your digital cable signal, use a coaxial cable distributed by Time Warner Cable. We offer coaxial cable in 2-foot, 4-foot, 6-foot, 8-foot and 10-foot lengths.

6. Complete automated phone self help

• That you've gone through the online troubleshooting
• That your TV is on and working properly
• That your Set-Top Box is on
• That your connections and inputs are correct