TWC digital cable box
Note:The most common problems with reception have to do with connection issues.
- Are all connections secure and hand tight?
- Are you using the proper connectors and color coding?
- Are you using a Set-Top Box? If so, is the cable coming from the wall connected to the "IN" jack on the cable box.
- If you’re not using a cable box, is the cable coming from the wall connected to the "IN" jack on either your auxiliary devices (VCR, DVD player) or your TV?
2. Check the TV
- Is the proper input selected (i.e., channel 3, Input 1, Input 2, HDMI, etc.)?
3. Check the Set-Top Box
- Is the power on?
- Is the proper input selected?
4. Check your VCR, DVD and/or game consoles
- Are any of these devices connected to your TV? If so, make sure power to those devices is off.
5. Check the cable splitter
- Are you using a cable splitter? If so, check to make sure it is the correct type.
- To ensure the best performance with your digital cable signal, use a coaxial cable distributed by Time Warner Cable. We offer coaxial cable in 2-foot, 4-foot, 6-foot, 8-foot and 10-foot lengths.
6. Complete automated phone self help
- That you've gone through the online troubleshooting
- That your TV is on and working properly
- That your Set-Top Box is on
- That your connections and inputs are correct